Refund policy
Need to send something back? It's on us......FREE RETURN SHIPPING! (48 Contiguous States Only)
If you want to start a return email us at nyfittingroom@aol.com and we will email you back a free return label. Please include your order number. Only one prepaid return label per order will be permitted.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and refund to your original credit card.
Once we receive your return your refund to the credit card used will be processed. Please allow 7 days from the receipt of your item to process your return.
Your item must be in the same condition that you received it, new, unworn, unwashed, and unused condition with tags attached, and in its original packaging. Items returned must meet sanitary standards and sent back in the same condition it was sold to you.
To start a return, you can contact us at nyfittingroom@aol.com. Please note that returns will need to be sent to the following address: The Fitting Room 545 Kings Highway Brooklyn NY 11223
You can always contact us for any return questions at nyfittingroom@aol.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We cannot accept for return any items that have been worn, washed or show signs of having been worn.
Items returned must meet sanitary standards and sent back in the same condition it was sold to you.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we receive your return a refund to the original credit card will be processed. Please allow 7 days from the receipt of your item to process your return.
If more than 15 business days have passed since we’ve received your return, please contact us at nyfittingroom@aol.com.